Commitment to Performance

Quality comes first

We know that corporate relocation can be unrelenting, often time consuming and only one of your responsibilities. However we take the pressure off you and put it on our teams of move managers, packers and drivers. We have developed a series of quality programmes to ensure a trouble free moving experience.

Our Quality Programmes include:

Global Service Charter – This charter is an agreed service level agreement between all Allied offices around the world, ensuring world-class standards and consistent service door to door.

Skills Training - All Allied Pickfords Move Managers and Operatives go through many levels of initial and refresher training to ensure that their skills are up to date and that they are aware of new thinking or techniques in the industry.

Customer Service Measurement - The most important information we collect is our own customers’ opinions of the service they have received. At Allied Pickfords we constantly measure and review our performance to ensure that this information feeds back to our operational and quality management teams so that we consistently strive to improve our service standards.

FAIM ISO – FAIM is an independent, externally audited quality assurance accreditation awarded by FIDI–a global industry organisation that fosters fair practice within the removals industry. This rigorous accreditation is specific to international moving, exceeds the requirements of other quality standards and is independently audited and impartially evaluated every two years